Error on setup: The setup files are corrupted. Please obtain

Hints, favorite characters, and general discussion of the adventure game Fatal Hearts.
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kyrie
Posts: 4
Joined: Wed Oct 24, 2012 12:01 pm

Error on setup: The setup files are corrupted. Please obtain

#1 Postby kyrie » Wed Oct 24, 2012 12:05 pm

I purchased and downloaded Fatal Hearts but got the following error message:

"The setup files are corrupted. Please obtain a new copy of the program."

I downloaded it from all 3 links and also tried entering the product ID and password onto the site and all 4 times I got the same error message.

Please can you help me get it to work? And if not then can I have a refund?

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hanako
Site Admin
Posts: 3172
Joined: Fri Apr 13, 2007 1:44 am

#2 Postby hanako » Wed Oct 24, 2012 6:47 pm

It's best to contact me over email for this because I need to ask you a bunch of fiddly technical questions about what sort of computer you have and the like. I'm *guessing* you're running either Vista or 7 because we've been having a handful of reports about this lately. It seems like Microsoft has issued some new security update that is causing this older game to not install sometimes depending on how people use it.

Anyway, please contact me at owner@hanakogames.com so I can ask the relevant questions and try to get this sorted out for you.


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