Troubleshooting / Bug Reports

[Kisu]

I had a controller plugged in (old PS2 controller), but neither disconnecting, nor the safe mode fixes the issue, unfortunately.

Just to be in the safe side, the latest traeback:

Code: Select all

I'm sorry, but an uncaught exception occurred.

While running game code:
  File "renpy/common/00start.rpy", line 150, in script call
    call _gl_test
  File "renpy/common/00gltest.rpy", line 378, in script
    $ __gl_test()
  File "renpy/common/00gltest.rpy", line 378, in <module>
    $ __gl_test()
  File "renpy/common/00gltest.rpy", line 304, in _m1_00gltest__gl_test
    _gl_performance_test()
  File "renpy/common/00gltest.rpy", line 343, in _gl_performance_test
    result = ui.interact(suppress_overlay=True, suppress_underlay=True)
error: Couldn't find mapping for device (0)

-- Full Traceback ------------------------------------------------------------

Full traceback:
  File "D:\Steam\steamapps\common\Magical Diary\renpy\bootstrap.py", line 301, in bootstrap
    renpy.main.main()
  File "D:\Steam\steamapps\common\Magical Diary\renpy\main.py", line 468, in main
    run(restart)
  File "D:\Steam\steamapps\common\Magical Diary\renpy\main.py", line 139, in run
    renpy.execution.run_context(True)
  File "D:\Steam\steamapps\common\Magical Diary\renpy\execution.py", line 714, in run_context
    context.run()
  File "renpy/common/00start.rpy", line 150, in script call
    call _gl_test
  File "renpy/common/00gltest.rpy", line 378, in script
    $ __gl_test()
  File "D:\Steam\steamapps\common\Magical Diary\renpy\ast.py", line 805, in execute
    renpy.python.py_exec_bytecode(self.code.bytecode, self.hide, store=self.store)
  File "D:\Steam\steamapps\common\Magical Diary\renpy\python.py", line 1461, in py_exec_bytecode
    exec bytecode in globals, locals
  File "renpy/common/00gltest.rpy", line 378, in <module>
    $ __gl_test()
  File "renpy/common/00gltest.rpy", line 304, in _m1_00gltest__gl_test
    _gl_performance_test()
  File "renpy/common/00gltest.rpy", line 343, in _gl_performance_test
    result = ui.interact(suppress_overlay=True, suppress_underlay=True)
  File "D:\Steam\steamapps\common\Magical Diary\renpy\ui.py", line 277, in interact
    rv = renpy.game.interface.interact(roll_forward=roll_forward, **kwargs)
  File "D:\Steam\steamapps\common\Magical Diary\renpy\display\core.py", line 2427, in interact
    repeat, rv = self.interact_core(preloads=preloads, **kwargs)
  File "D:\Steam\steamapps\common\Magical Diary\renpy\display\core.py", line 3065, in interact_core
    ev = renpy.display.controller.event(ev)
  File "D:\Steam\steamapps\common\Magical Diary\renpy\display\controller.py", line 133, in event
    start(ev.which)
  File "D:\Steam\steamapps\common\Magical Diary\renpy\display\controller.py", line 124, in start
    c.init()
  File "pygame_sdl2/controller.pyx", line 160, in pygame_sdl2.controller.Controller.init (gen\pygame_sdl2.controller.c:1871)
error: Couldn't find mapping for device (0)

Windows-Vista-6.0.6002-SP2
Ren'Py 6.99.8.959+SPIKY
 
Game: MagicalDiary-1.1.4
Renderer: sw 1024x768
OS: Windows Vista 6.0.6002 x86 x86 Family 6 Model 15 Stepping 13, GenuineIntel
Vendor: Steam

And I'll switch to steam then ^^

[hanako]

We'll keep looking for answers! Unfortunately Spiky is on vacation right now so we may be a little more clueless than usual but I'll see if we can find some better suggestions for you

[Kisu]

Don't worry, I'll be patient ^^
For now I'll try to make this screenshot of the traceback-file visible on Steam, so some of the other players might be able to help.

[norzunico]

hi i just downloaded the demo of this game from steam today. wanted to try it fist instead of straight away buying it. however, the game started but the screen was black. when i randomly click, noting happened. i have the latest version of directX. are there more requirement for this game? currently running on windows 10 with i3 processor. pls help me. thx

[hanako]

I can't remember if the Steam demo is up to date or not. Have you tried the demo version available from the hanakogames website?

Black screen errors are generally graphics card related. There are some troubleshooting tips available at http://steamcommunity.com/app/211340/di ... 075889296/

[PumpkinSmiley]

I have a sound issue that I cannot seem to fix by myself.
Yesterday I tried to play the game for the first time in years. So far everything works - except for the sound.
I tried updating from version 1.0.32 to version 1.0.42. When I try further updating, I hit a bug.
I'm playing on Mac (Sierra 10.12.1).
I've posted screenshots below. I get the blank page if I try to copy or scroll on the bug-description.

What can I do to fix it? I really miss the soundtracks!
Thanks in advance!

[hanako]

Does the current demo version play sound for you?

If so the simplest thing might be for us to just skip over the updating and get you a more recent installer, or to try upgrading from the demo.

[Spiky Caterpillar]

I tried updating from version 1.0.32 to version 1.0.42. When I try further updating, I hit a bug.
I'm playing on Mac (Sierra 10.12.1).
I've posted screenshots below. I get the blank page if I try to copy or scroll on the bug-description.

What can I do to fix it? I really miss the soundtracks!

Hm. It looks like I'm not correctly parsing the OS version so it thinks 10.12.1 is older than 10.6. What do you get if you go to the updater screen, click the 'Python Console' button, and enter the following code?

Code: Select all

narrator(repr(platform.mac_ver()))

(Enter a blank line to run the code; the _ may show up as a square onscreen)

[PumpkinSmiley]

Does the current demo version play sound for you?
If so the simplest thing might be for us to just skip over the updating and get you a more recent installer, or to try upgrading from the demo.

As far as I can tell, yes, it works in the demo.

[PumpkinSmiley]

Hm. It looks like I'm not correctly parsing the OS version so it thinks 10.12.1 is older than 10.6. What do you get if you go to the updater screen, click the 'Python Console' button, and enter the following code?

Code: Select all

narrator(repr(platform.mac_ver()))

(Enter a blank line to run the code; the _ may show up as a square onscreen)

I get this result:

Code: Select all

('10',(",","),'RenPy')

[hanako]

Does the current demo version play sound for you?
If so the simplest thing might be for us to just skip over the updating and get you a more recent installer, or to try upgrading from the demo.

As far as I can tell, yes, it works in the demo.

Well that's a start!

I've sent a fresh download email which hopefully you should receive, which should let you get a more recent installer.

[PumpkinSmiley]

Does the current demo version play sound for you?
If so the simplest thing might be for us to just skip over the updating and get you a more recent installer, or to try upgrading from the demo.

As far as I can tell, yes, it works in the demo.

Well that's a start!
I've sent a fresh download email which hopefully you should receive, which should let you get a more recent installer.

Thank you! Can I possibly convince you to send it again? I know I received it the first time because I opened it on my phone, but now I can't find it anywhere.

[Ariel Schnee]

I just installed InstallMagicalDiary1.1.4.exe and kept this error every time I try to start the game.

Code: Select all

I'm sorry, but an uncaught exception occurred.

While running game code:
  File "renpy/common/00start.rpy", line 150, in script call
    call _gl_test
  File "renpy/common/00gltest.rpy", line 378, in script
    $ __gl_test()
  File "renpy/common/00gltest.rpy", line 378, in <module>
    $ __gl_test()
  File "renpy/common/00gltest.rpy", line 304, in _m1_00gltest__gl_test
    _gl_performance_test()
  File "renpy/common/00gltest.rpy", line 343, in _gl_performance_test
    result = ui.interact(suppress_overlay=True, suppress_underlay=True)
error: Couldn't find mapping for device (0)

-- Full Traceback ------------------------------------------------------------

Full traceback:
  File "C:\Program Files\Magical Diary - Horse Hall\renpy\bootstrap.py", line 301, in bootstrap
    renpy.main.main()
  File "C:\Program Files\Magical Diary - Horse Hall\renpy\main.py", line 468, in main
    run(restart)
  File "C:\Program Files\Magical Diary - Horse Hall\renpy\main.py", line 139, in run
    renpy.execution.run_context(True)
  File "C:\Program Files\Magical Diary - Horse Hall\renpy\execution.py", line 714, in run_context
    context.run()
  File "renpy/common/00start.rpy", line 150, in script call
    call _gl_test
  File "renpy/common/00gltest.rpy", line 378, in script
    $ __gl_test()
  File "C:\Program Files\Magical Diary - Horse Hall\renpy\ast.py", line 805, in execute
    renpy.python.py_exec_bytecode(self.code.bytecode, self.hide, store=self.store)
  File "C:\Program Files\Magical Diary - Horse Hall\renpy\python.py", line 1461, in py_exec_bytecode
    exec bytecode in globals, locals
  File "renpy/common/00gltest.rpy", line 378, in <module>
    $ __gl_test()
  File "renpy/common/00gltest.rpy", line 304, in _m1_00gltest__gl_test
    _gl_performance_test()
  File "renpy/common/00gltest.rpy", line 343, in _gl_performance_test
    result = ui.interact(suppress_overlay=True, suppress_underlay=True)
  File "C:\Program Files\Magical Diary - Horse Hall\renpy\ui.py", line 277, in interact
    rv = renpy.game.interface.interact(roll_forward=roll_forward, **kwargs)
  File "C:\Program Files\Magical Diary - Horse Hall\renpy\display\core.py", line 2427, in interact
    repeat, rv = self.interact_core(preloads=preloads, **kwargs)
  File "C:\Program Files\Magical Diary - Horse Hall\renpy\display\core.py", line 3065, in interact_core
    ev = renpy.display.controller.event(ev)
  File "C:\Program Files\Magical Diary - Horse Hall\renpy\display\controller.py", line 133, in event
    start(ev.which)
  File "C:\Program Files\Magical Diary - Horse Hall\renpy\display\controller.py", line 124, in start
    c.init()
  File "pygame_sdl2/controller.pyx", line 160, in pygame_sdl2.controller.Controller.init (gen\pygame_sdl2.controller.c:1871)
error: Couldn't find mapping for device (0)

Windows-XP-5.1.2600-SP3
Ren'Py 6.99.8.959+SPIKY
 
Game: MagicalDiary-1.1.4
Renderer: angle 1024x768
OS: Windows XP 5.1.2600 x86 x86 Family 6 Model 23 Stepping 10, GenuineIntel



Please help.

Thanks.

[hanako]

I know you were having trouble upgrading earler - did you completely remove the old version before installing a new one?

[Ariel Schnee]

I know you were having trouble upgrading earler - did you completely remove the old version before installing a new one?

Yes. I even removed everything from Application Data/RenPy/Magical Diary as well. I even checked to see if there was anything in Local Settings/Application Data and there wasn't anything.